At Keen Sight Optical Chamber, we prioritize the privacy of our website visitors, registered VIP members, and clinical patients. This Privacy Policy outlines the types of information collected, stored, and secured by our platforms and details our compliance frameworks under Indian healthcare and digital privacy regulations.
1. Information We Collect
We collect personal information to provide specialized optical, optometric, and laboratory diagnostics services. This data falls into two categories:
- Personal Identifiers: Name, WhatsApp phone number, age, and email address collected voluntarily when booking physical clinical appointments or registering a VIP portal profile.
- Sensitive Personal Data or Information (SPDI): In compliance with the Information Technology Rules, 2011, we securely collect and host health data. This includes clinical eye prescriptions, visual parameters from optical tests, historical clinic visit milestones, and downloadable pathology/blood lab reports generated at our physical collection centers.
- Technical Meta-Data: Device types, browser versions, and anonymized IP addresses collected automatically to safeguard our portals against digital breaches.
2. How We Use Your Information
Your records are processed strictly for clinical and operational purposes, specifically to:
- Generate, securely store, and display your historical optical prescriptions and laboratory blood panel documents inside your private VIP Member panel.
- Send transactional appointment confirmations, schedule notifications, and automated clinic reminders via WhatsApp or SMS to your registered device.
- Deliver non-monetary milestone markers and promotional star systems based on your physical clinical visits.
- Maintain accurate clinical records in total conformity with medical ethics guidelines issued by the National Medical Commission (NMC) and Indian healthcare laws.
- Deliver occasional clinic updates, optical sales, and promotional offers to your registered device, provided you have explicitly opted-in via our granular checkbox agreements. You retain the absolute right to opt-out of promotional marketing communications at any time without affecting your clinical care.
3. Data Protection & Processing Safeguards
As handlers of sensitive healthcare data, Keen Sight Optical Chamber maintains strict physical, technical, and administrative safeguards:
- Access Control: Your medical data and eye parameters are strictly restricted to verified clinical practitioners directly handling your care.
- VIP Verification: VIP portal access requires individual session authentication. Users are strictly prohibited from sharing login access to protect personal health metrics.
- Data Sharing Limits: We do not sell, rent, trade, or share patient identifiers or clinical test outcomes with third-party marketing companies. Data is handled securely within our infrastructure, with the sole exception of integrated laboratory partners who require your identifiers strictly to process your requested blood/pathology panels.
4. Your Data Rights (DPDP Act Compliance)
In accordance with the Digital Personal Data Protection (DPDP) Act of India, users utilizing our Srinagar clinical portals hold absolute rights to:
- Request a summary of personal profile records and diagnostic information currently stored in our active databases.
- Request the correction of inaccurate personal names, ages, or general demographics.
- Immutable Phone Identifier Policy: Due to security protocols separating clinical EMR data from financial billing databases, a registered phone number serves as a permanent identity baseline. Phone numbers cannot be altered or updated on an existing profile; any change in contact information legally requires a full withdrawal of the old account and the creation of a brand-new digital clinical profile.
- Withdraw digital data consent or request full closure of a VIP portal account. When requested, pending waiting lists are wiped via our dual-authorized cryptographic deletion workflow. Note: Finalized physical clinical histories, ledger parameters, and medical logs must be retained independently as legally required under Indian medical record preservation and commercial taxation laws.
5. Cookies and Tracking Technologies
Our website utilizes baseline browser cookies to preserve member preferences, record session states inside the VIP portal, and optimize site loading speeds. Cookies do not scan your local drive or retrieve private medical histories. You may disable cookies inside your browser settings, though doing so may log you out of your private member area.
6. Third-Party Links & API Integrations
Our website contains direct click links to third-party applications (such as WhatsApp API routing for support). We do not wield administrative command over the backend privacy modules of external software networks and advise checking their respective policies when exiting our domain.
7. Children's Privacy
We do not knowingly process sensitive data from users under the age of 18 without verifiable parental or guardian consent. Digital appointment registrations or health profile generation for minor patients must be managed completely by a legal guardian.
8. Contact Our DPDP Grievance Officer
If you have any specific inquiries about your digital health files, or require account modification under Indian data protection acts, please reach out directly to our Grievance Desk in Srinagar: